Frequently Asked Questions
Everything you need to know about bringing Bref into your home.
What is the estimated shipping time for furniture?
Standard shipping for small decor items takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.
Do you offer international shipping?
Currently, Bref ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made or final sale items are not eligible for return.
Are your wood products sustainably sourced?
Yes, sustainability is a core value at Bref. All our wooden furniture is crafted from FSC-certified timber, ensuring responsible forestry practices and long-term environmental health.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger purchases.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your shipment's progress in real-time.